"What can I say? 'Thank you, I appreciate it very much' seems insufficient.
To my big surprise a JP Enterprises AR-15 Speed Hammer was delivered, free of charge (not even customs fees, nor VAT) this morning by the Belgian post.
I’m a bit speechless to be honest. What can I say? “Thank you, I appreciate it very much” seems insufficient.
The broken hammer had at least 15,000 shots, so I didn’t expect a “free” replacement for it at all. I ordered one from Brownells 2 days after I sent you my first email and got it just in time for the match in France. As a matter of fact I received and in the same day I installed it, did some adjustments to the disconnector timing and left for France. I then won one of the matches there.
So I have a spare JP AR-15 speed hammer now. Seems only logical that I’ll buy a JP Trigger to go with it and get rid of the other trigger in one of my other Colt AR15’s. (I have 5 of them, 2 already with a JP Enterprises Complete Firing Control System installed and three with other types of triggers).
And I can only confirm what John Paul writes on your website:
“I also have a rather old fashioned idea about "customer satisfaction." You'll notice that we don't have any fancy fine print guarantees with our products. My policy is simple: if you're not happy, I'm not happy. I only guarantee one thing, your satisfaction. Ask one of our customers. They're our best salespeople”.